Terms and Conditions

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The Contractual Agreement 


  • The person whose name appears on the Booking agrees to take full responsibility for ensuring that all members of the party adhere to the Conditions of Let set out below.
  • The tenant agrees that – The property is to be occupied by the tenant as detailed in schedule 1 paragraph 9 of the Housing Act 1988 and that the tenancy period is for the stated dates set out at the time of booking and is for holiday use only. The tenant undertakes to keep the property and contents in the accommodation in the same state of repair as at the beginning of rented period. Any damages or breakages are to be paid for and reported to the Housekeeper.
  • The number of people occupying any one apartment is limited to that stated on our website, unless by prior consent with the Owner. No person in excess of the number agreed at the time of reservation may occupy the property, only the persons named on the booking form occupy the accommodation. Breach of this rule will terminate the contract without recompense to the client. No visitors will be allowed access to the property unless other wise agreed with the owner. An example is when using the guest lounge for a conference which has been pre-booked.
  • Security cameras are located in all public areas including the front and back of the property for the safety of all our clients.
  • An inventory of the contents of each apartment will be checked at the beginning and end of each holiday period. Any articles found to be missing, broken, damaged or not in the same clean state and condition as they were at the beginning of the let, will be paid for by you, as will any damage to the fabric of the property (reasonable wear and tear not applicable).
  • We do not accept hen or stag parties
  • One guest staying in a group must be at least 21 years of age
  • A non refundable payment of 100% of the total amount is to be made at the time of booking.
  • Note that even if the booking is cancelled there will be no refund, all monies will be forfeit.
  • In the unlikely event that we have to cancel the reservation due to circumstances beyond our control, we will provide a full refund of monies paid. No further financial claims will be considered
  •  To safeguard against cancellation charges & other unforeseen eventualities we strongly recommend Cancellation Insurance.
  • Should the Property, subsequent to booking, become unavailable through any cause, you must accept that the Owner’s liability is limited to the amount of any rent paid.
  • No pets are allowed except guide dogs.
  • The property is strictly no smoking (This includes the balcony). If evidence is found to the contrary, then a penalty of £200 is payable by those named on the booking form.
  • The owner reserves the right to enter the accommodation at reasonable times if necessary to inspect or repair the accommodation and contents. In the event of any complaint, the owner or housekeeper is to be informed immediately
  • You accept that the responsibility for personal property of guests occupying the accommodation is solely theirs. Guests agree to absolve the Owner of any responsibility for any accident or mishap to persons or property whilst on the premises or whilst engaged in any activity therein, or from any illness or injury arising from any causes whatsoever.
  • You agree to use the Property solely for its intended purpose as self-catering accommodation and to accept the Owner’s right to refuse to hand over the Property to any person deemed unsuitable to take charge. Causing a nuisance or disturbance to neighbours or other guests, unreasonable behaviour may result in the Owner requesting you to leave. You will subsequently not receive any refund.
  • You agree to allow the Owners or agents access to the Property at all reasonable times.
  • For your peace of mind and security, CCTV cameras operate in all communal areas of the building 24 hours a day, 7 days a week.
  • Liability
  • The tenant shall be responsible for bringing to the attention of the owner without delay any damage to the contents, fixtures, fittings or property. The tenant is obligated to keep the property its contents, fixtures and fittings in the same condition as at the beginning of the tenancy. The tenant is liable for any damage he or his party cause to the property, fixtures and fittings. The tenant is not liable for normal wear and tear. The owner accepts no liability for any accident to the belongings of the tenant or his party. If negligence can be clearly identified on behalf of the owner, a maximum liability is no greater than the cost of the booking. Whilst every effort has been made to ensure that the description of the property and its details. Whilst all representations either verbal or written are made in good faith, the owner accepts no liability for any misrepresentations.You must respect and look after your accommodation during your stay and you must leave the Property clean and tidy. Please let us know of any damage or breakages so we can repair or replace them for the next guests. We reserve the right to charge for any damage or breakages.
  • You must vacate the Property by 10:30am at the latest on your day of departure unless special arrangements have been made with the Owner. This is to allow us to prepare the Property for the next guests.
  • Guest arrival time is from 3pm onwards but will be arranged in advance so that the guest can be met.
  • All of our portable electrical appliances have been tested and approved within the terms of the new Fire Assesment Regulations. Use of your own personal electrical equipment is out of our control it must be at your own personal risk.